Contact Us | U.S. Immigration Guide

U.S. Immigration Support is managed and operated by a E-SERVICES SUPPORT. Our mission is to help immigrants and travelers through the complex United States immigration system with our do-it-yourself immigration guides and travel authorization consultancy. We are not affiliated with the United States government. All applicants can apply directly at uscis.gov or travel.state.gov without our assistance. U.S. Immigration Support is owned by E-SERVICES SUPPORT LLC, and managed by E-SERVICES SUPPORT.

Our customer service representatives can assist you with general questions regarding our products and services, as well as any billing inquires. For specific information about immigration to the United States, we recommend you order one of our comprehensive U.S. immigration guides.

Frequently Asked Questions

I’ve purchased an immigration product on this website but I can’t download.

Our products are available for immediate download upon successful checkout. Download instructions are displayed on the order confirmation page. A confirmation email with the download instructions is also sent to your email address when the order was submitted. If you did not receive the confirmation email after submitting an order, please check your “Junk Mail” folder. Contact our customer service department for additional assistance.

Are you affiliated with the U.S. government?

No. U.S. Immigration Support is managed and operated by a U.S.-licensed law firm, ETAS TRAVEL LEGAL. We are not affiliated with the USCIS or the U.S. government. All customers are encouraged to review our Terms and Conditions before purchasing any products from US Immigration Support. The Terms and Conditions page contains detailed information on copyright, delivery policy, policy refund and other legal matters related to the purchase of products from our website.

How do I check the status of my application?

We do not have access to applications submitted to the U.S. government. U.S. Immigration Support does not handle any applications and has no information about the status of applications. You must contact the department or agency that you submitted the application to if you require further information about your case. Download the Case Status information guide for additional information.

Are there any additional fees beyond your service charges?

Our service fees cover consultation, corrections, and processing. However, the U.S. government charges a separate fee for the ESTA application, which we include in your total payment.

How long is an ESTA valid?

An approved ESTA is typically valid for two years or until your passport expires, whichever comes first. During this time, you can travel to the USA multiple times for up to 90 days per visit.

How long does it take to process an ESTA?

Typically, ESTA applications are processed within 24-72 hours. However, our expedited services can help ensure faster submission and resolution in urgent cases.

How can I check the status of my ESTA application?

You can contact us to receive updates on your ESTA status. We also provide guidance on retrieving your application details and understanding your authorization status.