Terms & Conditions

By using our website, you are automatically agreeing to the Terms and Conditions as defined below. Please read the following carefully before continuing to browse or use our website.

Legal Definitions

For clarity, the following phrases and words are defined as shown below when used in the context of our Terms and Conditions:

Any reference to "us", "our", "we" or "company" refers to our company and its subsidiaries.
The terms "you", "your", "yourself" and "user" refer to any individual user visiting this website.
"This site", "site", and "website" refer to www.usimmigrationguide.org.
The phrases "service" or "services" refer to the ESTA application processing services we offer and provide.
"Your information", "user information", "personal information" and "client information" all refer to any data about you, or those people you represent, that you provide to us for the express purpose of using our services.
The phrase "working day" means a day during the week when banks are open for regular business.
"Terms" refers to this site's Terms and Conditions.

About Us

This website is owned and operated by a private company not connected with any government department, agency, or bureau. By purchasing our ESTA review and processing service, you are understood to be agreeing with our company.

What We Offer

To process and review new electronic travel authorization applications for travel to the USA. During the online application process, you may see notes regarding further information about the travel authorization you are applying for.
All visitors to our website have the option of lodging their applications directly on the official government portal without our assistance. The application cost for a U.S. travel authorization is currently $21.00, charged directly by the U.S. government. We will, however, not be able to assist with applications that we have not reviewed and processed.

Your Responsibilities

It is the sole responsibility of any traveler to comply with all requirements regarding their visit to a foreign country. You are required to answer all questions honestly and fully when making your ESTA application. If any information is incorrect, you may not be allowed to board a flight or boat or be refused entry to your intended destination country. In this instance, our company cannot be held liable for any subsequent costs or inconveniences.

Payment for Products and Services

Accessing our website, viewing our products/services, or asking questions is free. However, we charge for verifying, processing, and/or reviewing applications. Before you start an ESTA application, we will clearly show the cost of our service. All individual USA ESTA applications processed are charged $ 89.00 for each standard process or $ 104 for the Express Process, which includes tax and the U.S. government mandatory fee of $ 21.00. There are no other fees charged. By completing the steps and clicking on the pay button, you are explicitly agreeing to the fee charged by our company.

Credit card payments are only accepted; all major brands are accepted. The service or product cost will be charged in U.S. dollars ($).

If you use a credit card in a currency other than U.S. dollars, your credit card provider will convert the price in U.S. dollars into your local currency using their exchange rate. The charge will show on your statement after 4-8 days. The transaction may also incur additional fees or card-use charges your credit card provider levied. We do not influence such extra costs.

ESTA Application Processing

You are responsible for finding out whether a visa is required to visit another country before you travel. Depending upon your nationality and personal history, you may be eligible to apply for an ESTA (Electronic System for Travel Authorization) when traveling to or transiting through the USA. To obtain an ESTA, you must provide specific details about yourself, your passport, and your reason for visiting the country.

Our website services provide online application forms with all the questions you will need to answer to submit an application for ESTA. Part of our specialized service is reviewing the answers you provide, along with your information, before we process and submit the application on your behalf. We will contact you by email if we need any additional information or see anything that may jeopardize your application. Please note that any verification of information will delay the processing period.

Once we have ascertained that the information you have provided is valid and complete, we will submit your application to the U.S. government department for approval. If your application cannot be submitted for processing, we will inform you and refund your payment in full.

Receiving a response to your ESTA application can take up to 72 hours. However, we advise all travelers to begin the process as soon as possible and at least 7 days before their departure to allow time for any unforeseen delays or problems.

What Happens if Your ESTA Application is Denied

The final decision to approve or reject an ESTA application lies entirely with the U.S. government. If your application is denied, we recommend that you contact the nearest U.S. embassy or consulate to learn more about other types of visitor visas. The visa application process takes considerably longer than submitting an ESTA application; hence, plan your trip accordingly.

The U.S. government may withdraw an existing approved travel authorization in exceptional circumstances. The ESTA status will change from 'Authorization Approved' to 'Travel Not Authorized'. It is the traveler's responsibility to verify the status of their travel authorization before visiting the U.S.

Even if your ESTA application is approved, it is only an authorization to travel to the U.S. port of entry. It does not guarantee entry into the U.S. The final decision lies with the Customs and Immigration Officer when you arrive at the border. We do not take any responsibility for losses incurred if you decide to decline your entry.

Our Contract

All orders on our website consist of three mandatory pages with questions and payment information that all customers must complete. These actions can only be taken by the customer who submits the order themself. We accept the offer to process the travel authorization once the complete application and payment are submitted. We accept the order once we dispatch the email with the approved travel authorization. Purchasing our processing service indicates that the Terms and Conditions are accepted. This contract can be concluded in English or the language selected when completing the order. You can withdraw from this contract by formally informing us in writing via email after payment.

Website Ownership and Accuracy

As a responsible company, we do everything possible to ensure that the information provided on our website is accurate and up-to-date. However, it may be possible for some statements to include errors, oversights, outdated or missing information, and we do not accept liability for any problems or financial losses that may be incurred. This consists of both our company and/or this website, whether the problems are material or immaterial, directly or indirectly arising from the use or access of the website and the information contained therein, including technical errors or other reasons.

Our information is based on publically available information and our first-hand knowledge of the ESTA process. This website content, products, and materials are all provided on an 'as-is' basis and offer no warranty or guarantee, express or implied.

We refute any warranties to the greatest extent permitted by existing law. This includes but is not limited to, implied warranties, suitability for the purpose intended, sale-ability or non-infringement. The company in no way warrants or represents that any of our site's products, functions, or services are free of interruptions or errors. We cannot guarantee the repair of defects or that the site and its servers are free of harmful components, viruses, or malware. Our company cannot make any representations or warranties regarding the use of material provided on this site, including its accuracy, reliability, adequacy, timeliness, correctness, usefulness, or any other functions. In some cases, the above exclusions and limitations are not allowed by certain governments, so some of the above limitations may not apply to you.

The information provided on this website is intended to be used solely for personal and non-commercial purposes. Users can download content and store it on their personal computer, provided their use does not alter any trademarks or proprietary notices to copyrights. The information cannot be redistributed in the original language or as a translation.

If you were directed to our website from a third-party website, our company cannot be held liable for their sites, use, or content. They are beyond our control. If you choose to use any other provider or third-party site, we advise that you read their privacy policy, terms, and conditions, as we are not responsible for any resulting problems. When we offer links to third-party sites, we take every precaution to ensure that those sites do not violate any laws. However, it is not possible or reasonable to expect that we can review such sites continuously. We choose only to link to websites where we have not detected any legal violations. If we do notice any violations or misconduct, we immediately take steps to remedy the situation for the safety of our users.

Terms of Site Access

We grant you, the user, access on a limited basis provided the following limitations are respected:

The site and its content are used for personal use only, along with any automatic caching by your browser.
None of the site or its content is used for commercial purposes.
The site is not modified without explicit written permission to make such changes.
None of the logos, graphics, or text on this website are used without written permission from the company.
No framing, embedding, or other techniques are placed on the site, its elements, or pages.
No meta tags or hidden text are permitted using our trademark or name on any other website or page without written permission from the company.
External links to our home page are permitted, provided the link does not represent the company or site and is not deemed derogatory or offensive.
No site content is copied, either by hand or through automatic means (including robots or data mining), and made available to other organizations, businesses, or commercial operations.
Any permissions or restrictions in the above apply to all content and elements of this site and may be revoked at will.

Contacting Us

Users are invited to contact us by email. Do not send any documents or passports to us by regular post. By contacting us via email or our website, you agree that such communications are legal and lawful. We reserve the right to communicate officially with users by email or website. If you are unable or unwilling to communicate with us by email it may affect the service we provide, and we may be forced to cancel your application. We cannot be held responsible for any lost or deleted application information if you choose not to communicate with us.

Copyright Information

The content of this website and the site itself are protected by international copyright law and the laws governing each company we choose to do business with. Anyone found violating those copyright laws without our written consent will have legal action taken against them. This applies to the design and content of the entire site and all elements and files within, including graphics, text, media files, forms, documents, stored data, page elements, and associated software. These are all protected by international copyright laws and remain the property of our company at all times.

You may not distribute or commercially exploit the content except with our express written permission. Nor may you transmit it or store it in any other website or electronic retrieval system.

Complaint Handling Policy

Our complaint Handling Policy addresses any dissatisfaction with the service provided. We are committed to resolving any issues that require a response. A complaint may be submitted in writing or orally.

Certain types of complaints may be considered negative feedback that does not require a follow-up response. We appreciate feedback, positive or negative, to improve our services. However, this complaint-handling policy only concerns feedback that requires a response. There is no cost to submit a complaint.

All complaints will be addressed the same day and followed up with accordingly. The complainant will be informed of the progress accordingly in a courteous manner. Our goal is to resolve the issue and come to a fair solution for both parties. If we cannot resolve the issue within a reasonable timeframe, we will seek an alternative dispute resolution to negotiate and mediate the issue.

When making a complaint, please include as many details as possible so that we can understand your problem and situation. Any supportive documentation may be included for reference. If you are not sure how to formulate the complaint, please email us ([email protected]) and explain briefly the issue. We will do our best to resolve the issue.

Please email us at [email protected] and write "COMPLAINT HANDLING POLICY" in the subject field for immediate attention.

Legal Jurisdiction

Any disputes arising from our services or the use of our website shall be subject to the exclusive jurisdiction of the courts of New Mexico, USA. We reserve the right to initiate legal proceedings against users in their country of domicile. In all cases, the governing law shall be that of the state of New Mexico, USA.

Future Changes

The user's responsible for reading and reviewing all our Terms and Conditions. We reserve the right to change such Terms and Conditions without prior notice for any reason. This may be due to changes in the law, security considerations, or changes to the products and services we provide.

Termination of Service

We reserve the right to terminate our service with you for any reason at any time. This includes applications for ESTA and E-visas. Suppose we discontinue or cancel our service to you. In that case, this will also include termination of your access to any part of our website, cancellation of any services, and cancellation of your online registration.

Last updated: Decembre 15, 2024